Furniture Software built around Customer Service and Sales

Superb customer service will make your company stand out in a sea of mediocrity. Using the Customer Service and CRM features in EZ Process Pro you will ensure your customer return for future purchases and guarantee that they refer a friends and family members as well. The best type of customer is repeat or referral because they cost your company nothing and require little to no sales process. EZ Process Pro gives you everything you need to build a solid relationship with every person that walks thru your doors or purchases online. Customer Service starts when the buyer walks in your door. Having clean, accurate and legible shows you care about the customers desires and want to give them any tools possible to assist in the buying process. The tagging feature built in to EZ Process Pro will do just that. As the customer walks around your floor, it is equally important to have knowledgeable staff available to easily answer any questions they might have about product options and availability. The Point of Sale feature and inventory reports in EZ Process Pro will tell your staff all of these details. By placing point of sale kiosks throughout your showroom both, your staff and your client can help themselves to the information. If the customer chooses product but decides to hold off on the purchase, the EZ Process Pro system will provide you and your staff with reports of customers that have been quoted but not yet sold.

Letters including preferred customer letters can be printed or emailed directly thru the system. Calling reports are also available, complete with notation tracking to make notes about conversations that have taken place with the client. Once the customer decides to buy, the system will provide update letters to inform customer about the status of any items that they are waiting on. IT is always better to update the customer before they have to call to find out the status of their order. It tells them that they are a priority. However, if they do call, their Customer File can be easily viewed and includes all status updated regarding their orders as well as related notes. When goods arrive, the customer is added to a call list and notified that their items are available for delivery, delivery is scheduled and the customer is contacted again prior to delivery to verify the date and time your drivers will arrive. All of this is handled thru operations reports accessible in the EZ Process Pro system. Should your customer require additional service, there is an entire service module to schedule and track repairs, update file notes and order replacement parts or items. There are letters and call lists for every phase of the sale including Late Payment Letters, Thank You and Preferred Customer letters. All letters can be mailed or emailed. The system also includes criteria customizable mail merge reports for mass emailing and printing campaigns. Thru the integrated website that communicates with your EZ Process Pro system, you can also allow the customer to log in and review information pertaining to their account on their own.

Providing your customers the level of service they expect does not get any easier than this!

Department Features

Customer Service Features

• Customer File can be easily viewed and includes all status updated regarding orders as well as related notes.
• Specials Service Memos with numerical tracking and confirmation reporting
• Repair Memos with numerical tracking and confirmation reporting
• Sales Person Area with client status reports, letters to clients, and customer file log notes
• Back Order Letters for status updates include items, description, order date, and recent ETA
• Thank You and Preferred Customer Letters that auto populate with pertinent information. All letters can be mailed or emailed
• File Notes track note, user, date and time. All notes are accessible form customer file and n=most reports.
• Mail Merge and Email Merge criteria specific reports such as all -customers who are confirmed delivered and want to buy a kids bed as their next purchase - will allow you to print marketing tailored to the customer.

Challenge

Providing V.I.P. service to the customer both before and after delivery is crucial for the health of your business. The sale doesn't end when the salesperson closes the deal—it's just the beginning. What you do next shapes the customer's perception of your company. Will they recommend you to friends or family? Will they become repeat customers?

Can you keep them informed about the status of their order and provide regular updates? Can they easily check in and get the information they need? Do you have a system to store and access notes on their file effortlessly? Can you track service requests to ensure they're resolved promptly and effectively?

With so many moving parts and different departments involved after the sale, it can be challenging to provide quick and accurate answers to customers.

Solution

The customer service features in EZ Process Pro are extensive and cover all aspects of the system. Every department involved in a sale can log and view notes, track product status, and swiftly identify any unresolved issues. This ensures that nothing falls through the cracks. Given that repeat and referral customers have the lowest acquisition costs, this is the first step in enhancing your company's profitability with minimal additional expense.