Point of Sale for Furniture Stores
EZ Process Pro boasts what has been called the “Most Complete Sales Solution On The Market” providing your staff with the powerful, yet easy to use sales tools to make their job stress free. Designed with the computer illiterate in mind we offer a point of sale system that mimics paper catalogs but with a lot more control and access to more detailed information. They don’t have to be computer geeks to be great sales people and your system should help them, not stand in their way.
We realize that you are in the furniture industry because you know furniture, not complicated computer programming. We have maintained this idea throughout the development process, and employ several "novices" to test our program. If they don't understand it, we change it until the feature becomes intuitive.
Thru the use of a desktop, tablet, laptop or smart phone, your staff has access to a complete online catalog, which AUTOMATICALLY updates with any changes in item availability. It divides the merchandise into two catalogs "In Stock" "Special Order". The In Stock catalog allows only the items you have in stock and available to be viewed. This feature was built to assist those companies that have an over abundance of inventory but no room to show it all on their showroom floor. It allows your sales staff to sell more furniture out of your warehouse stock, instead of special ordering a set every time they make a sale.
Also included in the system's point of sale is a “Full Catalog” which mimics the paper catalog they are used to using; a “Quick Sale” which allows them to quickly find any item or group they want to sell; and a “Barcode Point of Sale” for those who prefer to scan and go.All of the options are permission controlled to allow you to choose what is best for your company. EZ Process Pro will also protect against the accidental sale of discontinued merchandise. This feature alone will pay for the purchase of EZProcessPro™.
Using the picture- based point of sale,your sales team can either thumb thru the catalog or search for a specific group. To narrow their results and get the customer exactly what they are looking for the catalog can be search by a category name such as "Bedroom - Wood" ; by a specific Manufacturer Name (which will display all sets produced by a particular manufacturer); or by Item which will display all of the sets with that item. The sales person and the customer can scroll through all of the pictures until something catches their eye. One click on the small picture and the picture enlarges to fill up the entire computer screen. The salesperson clicks on "order this," and a page is displayed with a list of all the pieces that come with the set. Now all that is left is to choose how many of each item they want. If the product has custom options such as finish and fabric those can be selected at this point as well. A click later the items are in your cart and ready for check out.“Quick Sale” is a non-picture based point of sale that can be used if the client knows exactly what they want.
When the customer is done shopping, they click the "Check Out" button and will be asked to input the customer and payment information. In the System Setup process, tax rates are recorded for your location(s), and the system automatically calculates tax on all required transactions.With the permission to do so, your staff can pull a credit reports, process financing and arrange for delivery during the check out.EZ Process Pro also connects to your credit card processor to eliminate payment entry mistakes and allow for an all in 1 solution. A sale can even be split between numerous employees for commission purposes.
Once the sale is saved, all other transactions and calculations are automated. The information will automatically be input into the proper areas for layaway, finance, delivery, purchasing, commission etc. Multiple different copies of the sales receipt are printed on plain white paper or can be emailed to the client. Each copy is customizable and can show or not show different types of data.The signature pad integration even allows you to capture and save your customers signature related to the sale, directly on your system for easy future access.
If you are a cash and carry store “Quick Cash Register” is another point of sale available. It was designed to work similar to those found in a grocery store. When items are sold they are instantly removed from inventory. No delivery memo or customer information is required
Since the EZ Process Pro point of sale is so simple and stress free, the sale is completed while the customer is still there. This will eliminate 100% of the errors or theft that can occur when a sale is hand written and then re-entered later off of a paper receipt
Sales Features
There are many ways to access the system to view catalogs and generate a sale. Unlike most other software systems, EZ Process Pro is a true web- based solution. This means you can access it from Desktops, Laptops, Tablets and cell phones. As long as the user has permission to access the system from the physical location they are in, they can show a client catalogs and complete a sale (a security measure unique to EZ Process Pro). For those days your staff is extra busy, customers can even help themselves using in store kiosks. You never have to worry about loading an app to certain devices or setting up a VPN (which can break). Just log in and go.
Always have the most up to date info in both your system and your website.
Ties your merchant service account directly to your system for easier tracking and less mistakes.
Instead of having to track down a customer to make a payment the system can do it for you automatically, then update the customer’s account and email them a receipt. Saves both time and money while increasing your revenue by getting payments’ from people that otherwise may not have paid.
Picture based point of sale that shows a complete catalog of the items you have in stock and available. A great tool to help clean out the warehouse if you don’t have room on your showroom floor to show everything.
Picture based point of sale catalog that shows everything you could offer from all of your manufacturers. This mimics the paper catalogs but offers additional control to help keep sales staff from accidently selling items that are discontinued and you can no linger get.
Non- Picture based point of sale that is a fast way to add an item to the sale if the sales agent knows exactly what they are looking for. No pictures are used as a search tool. Items can be found by items number, group description or using barcode.
Specific for cash and carry items this feature works like the cash register at a grocery store. The minute the sale is complete the item is removed from inventory without any pickup or delivery memo
Items can be packaged together for a much easier and faster sales process as well as to help up sell additional matching items to a customer. Grouped items can be sold individually or together. Sets can also be created to offer special pricing or require items be sold together.
Allows customers to put a deposit down on product and then pay for it over time. There is even a feature that can automatically charge the customers bank account or credit card on a weekly, twice a month or monthly basis to ensure they complete their payments’. Additional reporting tools and letters generated by the system help you and your staff monitor payment history of clients and those that may have possible stopped paying.
EZ Process Pro has the most powerful expandable database of=n the market. It allows your staff to sell frames with unique finishes, fabrics and other options, without you having to pre set every combination in the system. While still tracking them thru the inventory process.
Whether you are a design firm that often goes on site with a customer and draws up a quote, or you are a company that uses the quote as a sales tool to help close a deal, EZ Process Pro has the best possible solution for you. Our sales training staff can teach you and your team techniques using the quotes that help transform lookers into buyers while continuing to maintain a low pressure environment. In the odd chance that a customer does leave without finalizing the sale, the quote feature offers follow up tools to make sure you stay in contact with the customer. The great part is you can control just how much info you want them to see on their copy of the quote but you end up with all the pertinent follow up information to eventually transform the quote into a sale. EZ Process does a great job of making sure you and your staff don’t forget about the customer. Every customer that walks in your door cost you something to get them there. So don’t throw away that money, we can help!
EZ Process Pro is built to allow a credit app to be entered along with the sales process. It tracks the finance company being used for each sale, the status of the sale and then reports to you any deals that were delivered but you have yet to collect the money from the finance company. The fastest way to go out of business is to deliver goods and never get paid on them. EZ Process Pro helps to ensure this will not happen.
We are the only software provider in our market that offers both term and revolving in house finance options in the same system. The system generates the contract, calculates the interests, creates bills and even can be set to auto charge the customer’s payment to ensure you don’t have to waste time tracking down the customer and your money. Settings allow you to control terms, interests, special payment options and even early pay off criteria.
In most cases a sale cannot be delivered unless it is paid in full or funds are accounted for using 3rd party or In house financing. A permission controlled feature, COD allows you staff to order, receive and deliver goods for a customer that has not yet paid in full for the product. The delivery and pick up memo make it extremely clear when a customer still owes a payment. An auto charge can be set up to take that payment automatically from the customer’s checking account or credit card on the delivery date. Additional, reporting can also be used to easily track any delivery that is confirmed but still has a balance due.
To keep your products pricing always up to date with as little work as possible, EZ Process Pro comes with a auto pricing feature. Since the system knows your landed cost (including freight), it can be set to automatically price your items based on a markup or gross margin by location, manufacturer, category or all of the above.
The founders of EZ Process Pro have a strong furniture background. One of the hardest things to push your staff to do is charge those additional fees such as warranty, delivery fee and setup. To help with this EZ Process Pro follows a common method used in automotive sales, and allows you to set these are defaults. This means that staff members are required to make an effort to exclude the fees and even require a manager approval to do so.
Upon setup, you can create delivery parameters to limit what can be scheduled by day of the week, time, zip code, time period or any combination of them. When setting a delivery for a customer your staff can reference the currently scheduled calendar or simply check for availability. If a date or time slot if booked they can over ride it with a manager approval only. The results are a much smoother running delivery department and happier customers because your company is not making promises they cannot keep.
In the system settings, you can decide at what point of the sale you want the system to automatically reserve an item for a customer. The system will run thru the reserve or ordering process automatically to ensure that you have the item for the customer when promised. Considering many companies do layaways it is important not to tag or order an item for a customer that is nowhere near paying off. When a sale hits the specified point (such as when a certain % is paid in) it will automatically check inventory, and if it is available, it will reserve it for the customer. If it is not available the item is added to a list of items that need to be ordered. The system can even automatically place the order depending on the vendor. A unique feature to EZ Process Pro is that if an item is reserved for a customer, a person with the right permissions can re assign the item to someone else that needs it. However, the system will then ensure you don’t forget to get the customer you took from another one.
EZ Process Pro specializes in multi-location companies. Some of our clients have hundreds of locations across the USA. For this reason the system as the ability to reserve by location. If a location is on the east coast, you do not want it pulling inventory from a location on the west coast for a single client’s delivery. If your company has multiple distribution centers or you want to limit the inventory sharing in any way, reserve by location is your solution for an organized operations department.
Alleviate the stress involved with calculating commissions. We automate it. EZ process Pro custom builds your commission structure into the system. You set the point in the sale commissions should be paid, and the system does the rest for you. Payroll includes a column the total commissions per employee. Commission reports can also be viewed live any time between pay periods by both you and the person earning them. Best of all the system ensures that the proper amount has been paid. If a special term finance fee has been taken away from you, the system can figure that in to the calculation so that you do not over pay. EZ Process Pro can even reverse commissions or partial commissions if a change is made to a sale that has already been paid on. Using EZ Process Pro payroll will take minutes instead of hours.
Tracking the success of your staff and your business has never been easier. Customizable reports show everything you need. Totals sales, profit and gross margin by store, comparisons of sales staff , reports of top sellers or items that are not selling are only a few of the numerous reports available. We at EZ Process Pro know your sales are the driving force behind a profitable business and we give you every tool you need to manage that aspect of your company.
EZ Process pro is built to help enforce a team environment while still enabling independent evaluation of your staff. These can be used for both training, monitoring and bonus purposes. Understanding the productivity of an individual member of your sales team in comparison to the rest is key in helping them become successful. To do so we provide you with countless reports that allow you to compare your sales staff to one another in many different aspects.
Sales reports can be pulled in both detail and summary from and to a date with key criteria defined by you. A detailed version shows the facts about each individual sale including total sale, total adjustments, total collected, total cost, total profit, average gross margin etc. The summary versions are wonderful comparative tools comparing important information such as total sales , total collected , total profit and average gross margin my locations and sales staff member.
We at EZ Process Pro understand that one of the biggest pet peeves of an owner or manger is when a sales person washes their hands of a customer once the sale has been written. The customer not only chose to buy from your store because of the product or price, but also because of the staff member that was assisting them. Too often the sales person will avoid future contact with their client which we all know is a horrible business practice. The client needs to feel like their salesperson appreciates their relationship an knows the importance of making sure the client is satisfied. Repeat and referral business (customer retention) is a key factor in long term profitability of any company. To assist your staff, EZ Process Pro has created a personal area in which a salesperson can view their own customer accounts. From this area they can follow up on layaways, update the customer on missing items, and keep notes (that are shared though out management reports and customer files) any time they communicate with their client. To ensure your customers feel good about who they chose to do business with, thank you letters and preferred customer letters along with many others can be mailed or emailed from the personal area as well.
Challenge
Your team faces challenges in knowing what inventory is available and how quickly they can restock items when they run out. They struggle to determine pricing and discounts without seeking your approval. Mistakes occur in sales documentation, leading to forgotten items and incomplete customer information. Payroll management for salespeople is difficult, sometimes resulting in over or underpayment. These issues contribute to difficulty in hiring and retaining a skilled team.
Solution
EZ Process Pro offers an advanced point-of-sale system that simplifies inventory management. It categorizes products into what's currently in stock, what's on order, and when it's expected to arrive. The catalog is user-friendly, allowing easy searching across multiple manufacturers and eliminating typing errors through point-and-click functionality.
Prices are preset and include minimum pricing, reducing pricing errors. You can create package deals in advance to ensure all items are accounted for, and commissions are automatically calculated, recorded, and adjusted as needed. Both you and your sales team have full visibility into product and sales information. Your sales team also has their own personalized area to track their sales, commissions, appointments, and more, empowering them to succeed and contribute to your business's growth!
EZ Process Pro